RETURNING OR EXCHANGING ITEMS PURCHASED ON OUR STORE
UK Returns Service
You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your dispatch note returns label. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received. If, for any reason, you no longer have the returns label, please contact us on firstname.lastname@example.org
We offer free UK returns on all orders over £100. Aside from this, we are not responsible for return postage costs other than for incorrect, mis-described or faulty items which can be returned free of charge by emailing email@example.com
Be sure to obtain a proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Thornton Baron Ltd reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.
If you return your entire order for a refund (or notify us of your intention to return it by emailing firstname.lastname@example.org within 14 days of receiving it), we will also refund any initial postage and packing charges. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.
Sale items can be returned for refund or exchange within 14 days of receipt but please allow up to 10 days for your return to be processed once it is received.
Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can’t be held responsible for items that fail to reach us.